Feedback: Enhancing Your Return and Refund Policy

Your return and refund policy is good, but we can make it even better for your customers. Here’s how:

1. Clearly State the Return Window:

   • Add a sentence at the beginning defining the exact number of days customers have to return items (e.g., “Returns are accepted within 14 days of receipt”).

2. Use Consistent Language and Formatting:

   • Replace “Certain items are not eligible…” with “The following items are non-returnable:” followed by a bulleted list for easy reading.

3. Emphasize Proof of Purchase Early:

   • Move the “receipt or proof of purchase” requirement to the start of the returns process section, so customers know it’s essential right away.

4. Specify Refund Processing Time:

   • Add a timeframe for refund processing (e.g., “Refunds typically take 5-10 business days”).

5. Simplify the Late/Missing Refunds Section:

   • Condense the language to something like: “If your refund is delayed, please check with your bank and contact us.”

6. Clarify Shipping Costs:

   • Explicitly state that return shipping is the customer’s responsibility and non-refundable.

By implementing these changes, your policy will be more transparent and easier for your customers to understand.